ORDERS
Select the products you like from our extensive catalogue and choose their style and colour. Select the quantity on the product page, and once you have added them to your basket, click on “Place order”. The first time you buy goods from us, you’ll be asked to simply fill in your details for invoicing and delivery; these are memorised and used for subsequent purchases. Finally, you’ll come to the payment process, and when this is completed, you’ll receive an email confirming your order. If you have a coupon/voucher/discount code, you can use it in the final stage just before making payment.
You need to individually select the product in each colour or design you want, choose the quantity on the product page and click “Add to basket”. Do the same for each colour and style you want.
For special offers in particular, but also in general, it’s important to be aware that the items you have added to your basket are not automatically reserved. You need to complete the checkout process quickly, otherwise the item may be sold out before you complete your transaction.
You can keep an eye on everything by going to the “Account” area. You’ll see a list of all your orders and the progress of each one. We’ll keep you informed with updates to your order status by email.
We offer the most commonly-used and secure payment methods, and accept the most widespread credit and debit cards. Security is our priority, so your data is encrypted. For further information, click here.
You can use discount vouchers by entering the code in the appropriate box on the order form. The discount will be calculated in real time.
Returns and trouble-free refunds are guaranteed within 14 days of delivery. For further information, click here
SHIPPING
We deliver throughout Europe.
For further information, click here.
It’s highly advisable to check the following when your order is delivered:
(i) make sure the number of packages corresponds with the number shown on the delivery note;
(ii) check that the packaging is undamaged, with no sign of tampering, and that the contents are as expected.
In the event of any anomaly, you should indicate “accepted with reservations” next to your signature on the carrier’s delivery note and then contact our customer services.
(i) make sure the number of packages corresponds with the number shown on the delivery note;
(ii) check that the packaging is undamaged, with no sign of tampering, and that the contents are as expected.
In the event of any anomaly, you should indicate “accepted with reservations” next to your signature on the carrier’s delivery note and then contact our customer services.
CUSTOMER CARE
If you need any help during your selection of products and the order and payment process, you can chat online with an assistant using our live chat service. You’ll find the live chat box on the bottom right-hand side of each page on the website. Alternatively, and for assistance before and after your purchase, you can email us at customercare@mipiacemolto.it or phone, text or WhatsApp on +39 329 5975959.
Customer services responds in real time from 8:00 to 12:30 and 14:30 to 17:00.
Phone/WhatsApp/text: +39 329 5975959
Email: customercare@mipiacemolto.it
We’ll get back to you within 24 working hours.
Phone/WhatsApp/text: +39 329 5975959
Email: customercare@mipiacemolto.it
We’ll get back to you within 24 working hours.
If you have problems, we suggest you check your operating system (e.g. Windows Vista, Mac OS X) is updated with the latest patches. If the problem continues, write to us at customercare@mipiacemolto.it, specifying if possible:
• Your operating system (e.g. Windows XP, Mac OS X);
• Your internet browser (e.g. Internet Explorer 7, Chrome, Firefox, Safari);
• The error you encountered
• Your operating system (e.g. Windows XP, Mac OS X);
• Your internet browser (e.g. Internet Explorer 7, Chrome, Firefox, Safari);
• The error you encountered
REGISTRATION AND ACCOUNT MANAGEMENT
No problem: you can reset your password on the Account page. You’ll receive an email containing a link enabling you to generate a new password.
Yes, at any time and without prior notice, directly from your account or by emailing us at customercare@mipiacemolto.it.
INTEGRITY AND PROFESSIONALISM
Of course! All our products are created by Italian designers and produced entirely in Italy at the premises of Imar Srl. Every product is guaranteed and original, as evidenced by the trademark on each item. Want to know more? Click here
We guarantee maximum professionalism and reliability in sales support, handling of orders and any returns.
We undertake to respect the delivery times estimated and indicated on our website: in the event of problems beyond our control, our customer care team will always inform you promptly.
With us you’ll always get an answer! Any questions? Contact us.
We undertake to respect the delivery times estimated and indicated on our website: in the event of problems beyond our control, our customer care team will always inform you promptly.
With us you’ll always get an answer! Any questions? Contact us.
PRIVACY
The security of your data is extremely important to us and it is processed in accordance with the most rigorous standards of data protection (Legislative Decree 196/2003). More detailed information can be found here in our Privacy Policy.
To exercise the rights granted by article 7 of the Privacy Code, customers can contact us at the following address: Mipiacemolto c/o Imar srl
Via del Lavoro, 10 61029 Urbino (PU) Italy
Phone: +39 329 5975959.
To exercise the rights granted by article 7 of the Privacy Code, customers can contact us at the following address: Mipiacemolto c/o Imar srl
Via del Lavoro, 10 61029 Urbino (PU) Italy
Phone: +39 329 5975959.
