General terms of sale


Method of purchase

On completion of your online purchase you’ll receive an automated email confirming your order. All prices are inclusive of VAT. By placing an order you declare that you have seen all the information provided during the purchase process and that you accept the general conditions and payment terms outlined below.

Payment methods

You can use the following methods to pay for your purchases:

  • Bank transfer – the order will be processed on receipt of the credit transferred; the transfer reference number is not sufficient
  • Credit card – the order will be processed immediately with secure payment via PayPal
  • PayPal – the order will be processed immediately, giving maximum protection for the transaction
  • Payment on delivery – the order will be processed immediately, with an additional cost of € 9.00 (only in Italy)
  • Postepay prepaid card – used solely as a credit card, no topping up


Secure, guaranteed shipping

All orders are dispatched via express carrier within 2 days of receiving payment.
We deliver throughout Europe.
The carrier responsible for delivery will contact you with information on how to track your order.
Our packaging guarantees complete protection of your products. Any special requirements concerning delivery should be specified in the notes prior to confirming and paying for your order.

Delivery times

Orders in Italy will be delivered in 24 to 48 hours; for Calabria and the islands, delivery may take 1-2 days. Shipping to other European countries may require 5-6 days for delivery. Goods are delivered during working days; special request should be noted on the order form prior to confirming your order. No deliveries are made at weekends or on national holidays.
In the event that the items ordered are not available for rapid delivery, they will be dispatched within a maximum of 7 working days; if the delay is longer, our customer assistance will suggest an appropriate solution.

Postage costs

Postage costs vary according to the volume and weight of the order; when you make a hypothetical order the cost of postage will appear alongside your basket. There is an additional charge of € 9.00 for payment on delivery.
Postage in Italy is free for orders exceeding €47,00.



All Mipiacemolto products are covered by the standard European warranty. Contact us for information and procedures.

Right of withdrawal

In accordance with Legislative Decree 206/2005 on remote sales, you have the right to withdraw from the agreement within 14 calendar days of purchase.
In this case the postage costs of returning the order are payable by you, and you should send the parcel to: c/o IMAR s.r.l – Via del Lavoro, 10
61029, Canavaccio (PU).
The right of withdrawal is not applicable in the case of:

  • Lack of the original packaging
  • Personalised products
  • Products showing signs of tampering

The sum paid will be refunded within 14 days.

Returns due to defects or erroneous purchase

We take great care at every stage of manufacturing our products; however some imperfections may occur. We undertake to ensure maximum quality, and we will therefore replace any defective products at no additional cost.

If the product you have received is not to your liking or does not meet your expectations, you can request a replacement within 14 calendar days of receiving the order. The replacement will be processed once the returned product arrives at our depot. For returns, please contact us at .

Replacement and refunds are not applicable in the case of:

  • Lack of the original packaging
  • Personalised products
  • Products that have been tampered with, used or damaged

The cost of returning the products is payable by you, and you should send the parcel to: Mipiacemolto c/o IMAR s.r.l – Via del Lavoro, 10 – 61029, Canavaccio (PU).
Once the conformity of the goods has been checked, we will replace or refund the items within 14 days, using the same payment method used for purchase.